Shipping Policy
At AROMA, we are committed to delivering your order with care and efficiency. We strive to process and deliver all orders within 3–5 business days from the date of purchase.
While we make every effort to meet this timeframe, unforeseen circumstances such as severe weather conditions, public holidays, transportation disruptions, customs procedures, or other emergencies beyond our control may occasionally result in delays. In such situations, we appreciate your understanding and patience, and we will do our best to keep you informed of any significant changes affecting your order.
Please note that business days exclude weekends and official holidays. Delivery times may also vary depending on your location and the shipping carrier.
Our team is dedicated to providing the best possible service, and we continuously work to ensure that your order reaches you as quickly and safely as possible.
For any questions regarding your shipment, please feel free to contact our customer support team. We are always happy to assist you.
Thank you for choosing AROMA. Your satisfaction is our priority, and we appreciate the trust you place in us.
Return Policy
At AROMA, customer satisfaction is important to us. If you wish to return an item, please review the following guidelines:
- For hygiene and quality assurance reasons, we do not accept returns for products that have been opened, used, or otherwise altered from their original condition.
- If you would like to request a return, please contact our customer support team and provide:Your order details.Clear photographs of the item(s).A brief explanation of the reason for the return.
Once the required information has been received, your return request will be reviewed and processed accordingly. Approval of returns is subject to the item meeting our return eligibility requirements.
If your return request is approved, the return will be arranged through our designated shipping partner. Please note that all return courier charges are the responsibility of the customer and will be deducted or collected accordingly.
We reserve the right to decline any return request for products that have been opened, used, or do not meet the conditions outlined in this policy.
For any questions or assistance regarding a return, please contact our customer support team, and we will be happy to assist you.
Cancellation Policy
At AROMA, we begin processing orders promptly to ensure timely delivery. As a result, cancellation requests are subject to the following conditions:
- Orders may only be canceled if they have not yet been dispatched to our shipping partner.
- Once an order has been handed over to the shipping company for fulfillment and delivery, it can no longer be canceled.
- Due to the speed of our order processing procedures, cancellation requests should be submitted as soon as possible after placing an order.
- While we will make every effort to accommodate eligible cancellation requests, we cannot guarantee cancellation once order preparation has begun.
If you wish to cancel an order, please contact our customer support team immediately with your order details. Requests will be reviewed based on the current status of the order.
By placing an order with AROMA, you acknowledge and agree to this Cancellation Policy and understand that orders already transferred to the shipping company are considered final and are no longer eligible for cancellation.
About Us
At AROMA, we believe that fragrance is more than just a scent — it’s a reflection of personality, confidence, and lasting memories. Our mission is to provide perfume lovers with access to authentic, high-quality fragrances that deliver a luxurious experience with every spray.
We are proud to offer 100% original IBRAQ perfumes, carefully sourced to ensure authenticity and excellence. Customer satisfaction is at the heart of everything we do, and we are committed to providing exceptional service, secure shopping, and a seamless experience from order to delivery.
As we continue to grow, our vision extends beyond a single brand. In the near future, we will expand our collection to include carefully selected international fragrance brands imported from around the world, bringing even more premium scents and unique experiences to our customers.
Whether you’re searching for your signature fragrance or discovering something new, we’re here to help you find scents that inspire confidence and leave a lasting impression. Thank you for trusting us to be part of your fragrance journey.