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Frequently asked questions
What is the return policy?
- For hygiene and quality assurance reasons, we do not accept returns for products that have been opened, used, or otherwise altered from their original condition.
- If you would like to request a return, please contact our customer support team and provide:Your order details.Clear photographs of the item(s).A brief explanation of the reason for the return.
Are any purchases final sale?
- Orders may only be canceled if they have not yet been dispatched to our shipping partner.
- Once an order has been handed over to the shipping company for fulfillment and delivery, it can no longer be canceled.
When will I get my order?
Delivery times are determined by our shipping partners and may vary depending on your location and current shipping conditions. However, most orders are delivered within 3–5 business days. Once your order has been shipped, you will receive tracking information so you can follow its journey to your doorstep.
Where are your products manufactured?
Our current collection features original IBRAQ perfumes, which are manufactured to the brand’s quality standards. As we expand our catalog, we will continue to carefully source authentic fragrances from trusted manufacturers and suppliers around the world to ensure the highest level of quality and customer satisfaction.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the shipping rates provided by our delivery partners. The final shipping fee will be displayed before you complete your purchase, ensuring full transparency with no hidden charges.